This week on Retail Pulse Check, Craig Patterson and Stephen O’Keefe are joined by industry expert and HR specialist, Suzanne Sears. A portion of the conversation focused on the employee/employer relationship in terms of best procedures for keeping everybody safe as the economy slowly reopens. Sears talked about dealing with employee fear and resistance when returning to the workplace, creating a safe working environment and employers’ responsibilities to do so, and the importance of building trust between both parties as everyone begins the transition back to the ‘new normal’. Patterson and O’Keefe also discussed the future of ecommerce post-COVID, the changing dynamics within enclosed retail environments such as shopping centres, and the significance of eliminating ambiguity when it comes to relaying necessary protocols to consumers and staff alike.
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